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Contact Center Manager Administration from Nortel
Contact Center Manager Administration, a browser-based thin client, is compatible with Contact Center Manager Server Release 4.0 or higher. Contact Center Manager Administration uses Internet Explorer to connect to contact center management tools, reports and real-time displays.
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Informiam Call Analyzer from Informiam
Informiam enables the proactive management of contact center issues by consolidating information from disparate data sources, correlating events and determining relationships between them, identifying the root causes of an event, and communicating issues directly to appropriate management for immediate action.
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